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Service Excellence
In the corporate and non-profit worlds, securing repeat business from existing customers or donors drives sustainable growth. Your customers (want to) trust and believe in your organization's promise to deliver. Deliver consistently and they continue to invest in your success with their dollars, feedback and network.
Attempts to create deeper levels of customer intimacy may be backfiring. Feedback isn't translating into action. Multiple inquiries and multiple contacts are required to get accurate information or to reach resolution. Your customers view a service contract as little more than an invoice for maintenance fees or as a surcharge to work around your internal inefficiencies.
By focusing on the real experiences and evolving demands of your customers, Ignition Point Ventures helps you turn service excellence into accelerated profits. IPV couples the process improvement needed to quickly solve customer issues and the human capital transformation from complaint management to opportunity creation.
Who can benefit:
- High-growth companies with urgent or changing customer demands
- Organizations that need to develop or relocate customer service operations and teams
- Contact centers reeling from M&A activity, rising labor costs, downsizing and outsourcing
- Non-profits improve relationships with existing donors and reach out to new donors
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